Shipping & Delivery
Asia Countries (Hong Kong/ Macau/ Taiwan/ Singapore and etc.)
For orders over HK$ 1,000, we offer free shipping by S.F. Express all over Asia (Except Malaysia). For orders under HK$ 1,000, S.F express deliver fee will be paid by receiver.
International orders (USA/ Australia/ United Kingdom/ Canada and etc.)
For any orders, we offer a standard international delivery fee HK $180.
*We do offer free shipping for any orders for Aleshia VIPs. Check out how to become our VIP!
We will ship within 2-3 days after you place your order online. Order placed after 12PM on Saturday will ship out on Monday. We do our best to ensure the timely delivery of all orders.
For pre-order item(s), we will ship it on the written estimated time after the products arrived at our warehouse.
WHAT COURIER COMPANIES DO YOU USE?
- For Hong Kong SAR, Macau SAR, Taiwan region, Singapore, Malaysia , we currently use SF Express as our courier.
- For International orders, we might use other courier companies (ie. HK Post office, Aramex, DHL, Fedex) for your convenience.
Return & Exchange
EXCHANGE AND RETURN POLICY
If you're looking to return or exchange your order for whatever reason, no worries we are here to help!
- We offer returns or exchange within 14days for order from Asia and 30days for overseas order.
- You can return your product for store credit, exchange to a different product or a refund to the original payment method.
- Sale items are Non-exchangeable and Non-refundable
- Items must be returned unworn, unwashed, undamaged with original tags
- You are welcome to refund or exchange at any Aleshia stores
- For All in-store purchases are Non-exchangeable and Non-refundable'
* Aleshia reserves the right for final decision on serving any customer. If customers’ refund ratio is too high throughout the year, we will not be able to serve you as our customer.