FAQ
Quick answers to the questions we hear most.
Ordering
I can't complete my order — what should I do?
This is usually a card issue or a formatting error in your billing or shipping address. Try re-entering your details, and if the error persists, email myaleshia@outlook.com and we'll process your order manually.
Can I change or cancel my order?
Yes, if it hasn't been dispatched yet. Message us on WhatsApp at +852 6576 8856 as soon as possible.
Can I place an urgent order?
Yes. For special occasions, message us on WhatsApp at +852 6576 8856 before you order, and we'll do our best to prioritise it.
Shipping
Where is my confirmation email?
Allow up to 24 hours, and check your spam or junk folder. Still nothing? Email myaleshia@outlook.com.
Do you offer free shipping?
Yes — free on all orders over HK$400 within Hong Kong, Macau, Taiwan and Singapore. See Delivery & Shipping.
Can I request a specific delivery time?
Yes. Add your preferred time range in the special instructions box at checkout.
Returns
What is your returns policy?
14 days to return or exchange, with a full refund to your original payment method. See Returns & Exchange.
Fit & Sizing
How do I choose my size?
Check the size guide on each product page. Our fit models are 165cm — a useful reference point when comparing measurements.
Rewards
How do points work?
Every HK$1 spent earns 1 point — simply log in when you order. Learn more about our Loyalty Program and how to become a VIP.
Still Have Questions?
WhatsApp us at +852 6576 8856 or email myaleshia@outlook.com.