EXCHANGE AND RETURN POLICY

If you're looking to return or exchange your order for whatever reason, no worries we are here to help!

  • We offer returns or exchange within 14days for order from Asia and 30days for overseas order. 
  • You can return your product for store credit, exchange to a different product or a refund to the original payment method.
  • Sale items are Non-exchangeable and Non-refundable
  • Items must be returned unworn, unwashed, undamaged with original tags
  • For All in-store purchases are Non-exchangeable and Non-refundable
  • You are welcome to refund or exchange at any Aleshia stores

* Aleshia reserves the right for final decision on serving any customer. If customers’ refund ratio is too high throughout the year, we will not be able to serve you as our customer.

 

EASY RETURNS!

It would only take you 5 minutes to return us the parcel.

Return Address: Room 1601, 16/F Tern Plaza, 5 Cameron Rd, Tsim Sha Tsui, Kowloon
Recipient: Aleshia 
Tel: 6576 8856

To initiate a return or exchange, click HERE to fill in the online request with us. Should you have any questions, feel free to email us at myaleshia@outlook.com

 

PROCESSING TIME FOR REFUND OR EXCHANGE

  • 3-5 business days
  • You will receive an email on the status of your return and the payment will be refund back to your original payment
  • We will contact you if there is price difference on the exchange item

* Aleshia reserves the right for final decision on serving any customer. If customers’ refund ratio is too high throughout the year, we will not be able to serve you as our customer.