Returns & Exchange

We want you to love your Aleshia purchase! If something doesnโ€™t fit or meet your expectations, weโ€™re here to help with hassle-free returns and exchanges.

OUR EXCHANGE AND RETURN POLICY

  • Exchange or Return Period:

    • Asia Orders: 14 days from the delivery date.

    • Overseas Orders: 30 days from the delivery date.

  • Options for Returns:

    • Exchange for a different product.

    • Store credit.

    • Refund to the original payment method.

  • Conditions:

    • Items must beย unworn, unwashed, undamaged, and with original tags.

    • Sale itemsย areย final saleย and cannot be exchanged or refunded.

    • In-store purchasesย areย non-exchangeable and non-refundable.

  • Exchange at Aleshia Stores:
    We welcome you to exchange or return your online purchases at any of ourย 3 Aleshia retail stores. Itโ€™s quick, easy, and our team will be happy to assist you!

WHY EXCHANGE IN-STORE?

  • Instant Resolution: Get your new size or product right away.

  • Personalized Assistance: Our friendly staff will help you find the perfect fit.

  • No Shipping Hassle: Skip the return shipping process and save time.

Visit Our Stores:

  • Harbour City Store: Shop 2108, Level 2, Gateway Arcade, Harbour City, Canton Rd, Tsim Sha Tsui, Kowloon

  • Moko Store: Shop 267, Level 2, Moko Mall, 193 Prince Edward Rd W, Mong Kok, Kowloon

  • Causeway Bay Showroom: Floor 8A, Emperor Watch And Jewellery Centre, 8 Russell Street, Causeway Bay

EASY RETURNS BY MAIL

If you prefer to return your order by mail, follow these simple steps:

  1. Initiate Your Return: Clickย HEREย to fill out the online return request form.

  2. Pack Your Item: Ensure the item is unworn, unwashed, and with original tags.

  3. Ship Your Parcel: Send it to our return address below

Return Address:
Room 1114, 11/F Kenning Industrial Building,
19 Wang Hoi Road, Kowloon Bay
Recipient: Aleshia
Tel: +852 6576 8856

PROCESSING TIME FOR REFUNDS OR EXCHANGES

  • 3-5 Business Days: Once we receive your return, weโ€™ll process your refund or exchange within 3-5 business days.

  • Refunds: The payment will be refunded to your original payment method.

  • Exchanges: If thereโ€™s a price difference, weโ€™ll contact you for payment or refund.

FINAL NOTES

  • Customer Satisfaction: We strive to make every shopping experience enjoyable. However, Aleshia reserves the right to make final decisions on returns and exchanges.

  • Refund Ratio: If a customerโ€™s refund ratio is too high throughout the year, we may not be able to continue serving them.

NEED HELP?

If you have any questions about returns or exchanges, feel free to reach out to us:

Weโ€™re here to make your Aleshia experience seamless and enjoyable!

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