Candle Warmer - White

Shipping Policy

1. Shipping Fees

A. Asia Regions

•  Orders over HK$1,000 (via S.F. Express).
  (Excludes Malaysia; fees apply for orders under HK$1,000.)
  

B. International Orders (USA, UK, Australia, Canada, etc.)

• HK$180 for standard shipping.
  
•  Free shipping on all orders. Learn how to become a VIP.
  

2. Processing Time

•  Shipped within 2–3 business days after confirmation.
  (Weekend orders after 12PM Saturday ship Monday.)
  
•  Dispatched by the estimated date listed.
  

3. Courier Partners

RegionCourier ServiceHong Kong, Macau, Taiwan, Singapore, MalaysiaS.F. ExpressInternationalHK Post, DHL, FedEx, or Aramex

4. Why Choose Us?

•  98% of orders processed within 48 hours.
  
•  Partnered with trusted logistics providers.
  
•  Real-time updates via email.
  

Questions? Contact us via WhatsApp: wa.me/85265768856.

Free Returns & Exchanges

We want you to love your Aleshia purchase. If you don’t, we’re happy to help!

Return/Exchange Options

Online Orders:

• Asia Orders: 14-day return window
• International Orders: 30-day return window
• Options: Refund (original payment), store credit, or exchange

In-Store Exchanges:
Visit any of our 3 Hong Kong boutiques for easy exchanges:

Harbour City:
Shop 2108, Level 2, Gateway Arcade, Harbour City, Canton Rd, Tsim Sha Tsui, Kowloon 

Causeway Bay:
Floor 8A, Emperor Watch And Jewellery Centre, 8 Russell Street, Causeway Bay( Causeway Bay Station MTR Exit A)

Moko Mall:
Shop 267, Level 2, Moko Mall, 193 Prince Edward Rd W, Mong Kok, Kowloon
( Mong Kok East Station MTR Exit D )

Conditions

• Items must be unworn, unwashed, undamaged with tags attached
• Sale items: Final sale (non-refundable, non-exchangeable)
• In-store purchases: Non-refundable

How to Initiate a Return

1. Contact our team via WhatsApp: wa.me/85265768856
2. We’ll guide you through the process (return shipping costs may apply)

Why Shop With Confidence?

• Flexible policies tailored for local and international customers
• Easy in-store exchanges at our Hong Kong boutiques
• Dedicated support to ensure your satisfaction

Note: Aleshia reserves the right to refuse service if refund requests exceed reasonable limits.